Shipping & Return Policy – thehygienestore
  • Free shipping over £50
  • Free shipping over £50

Shipping & Return Policy

Deliveries

Due to the current pandemic (Covid-19) delivery times may be longer. Sorry for the inconvenience but we are working hard to ensure you get your products. 

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24-48 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

Masks have a shipping fee!

United Kingdom 

Standard: 2-5 Business Days

Damaged/Defective Goods:

If you receive a damaged/faulty item, please notify us within 48 hours of receipt by emailing support@thehygienestore.co.uk with your name, order number and an explanation of the defect.

Please send images of the problem too if possible.

We will then advise you the next step to make and if there is a genuine defect we will issue you instructions on how to return it.

Returns policy:

If you are not happy with the products that you have chosen you may return them to us within 14 days of receipt. Returns are typically processed within 48 hours of receiving your item - if you think it's been longer than this please email us support@thehygienestore.co.uk

We will offer a full refund on our products if it is in returned in the original, un-used condition, including packaging. We only refund items that are not as described or damaged. If you ordered the wrong product we cannot offer you a refund. This refund will be minus the real shipping cost incurred for both sending and return. The customer will be required to pay any shipping and customs costs to return our Handset. If you wish to return your Handset, please email us at support@thehygienestore.co.uk